Effective Date: 1/1/2025
Welcome to Holy Schnitzel. These Terms and Conditions govern your use of the Holy Schnitzel website, mobile applications, online ordering system, and any related services. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
General Use
By using the Holy Schnitzel website or placing an order with us, you confirm that you are at least 18 years of age or have permission from a legal guardian to use our services.
Holy Schnitzel reserves the right to modify, update, or discontinue any part of our website, services, menu offerings, or policies at any time without prior notice.
Orders and Payments
All orders placed through our website or mobile platforms are subject to availability and acceptance by Holy Schnitzel.
Prices and menu items are subject to change without notice.
Payment information is processed securely through third-party payment processors. Holy Schnitzel does not directly store full credit card information.
By placing an order, you agree to provide accurate, complete, and current information.
Holy Schnitzel reserves the right to cancel or refuse any order at its sole discretion.
Refunds and Cancellations
Due to the nature of prepared food, all sales are final once an order has been prepared.
If there is an error with your order or a quality issue, please contact the restaurant directly as soon as possible so we can attempt to resolve the matter.
Refunds or credits, when issued, are provided solely at the discretion of Holy Schnitzel management.
Delivery and Pickup
Estimated delivery and pickup times are provided for convenience and are not guaranteed.
Holy Schnitzel is not responsible for delays caused by traffic, weather, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery information. We are not responsible for orders delivered to an incorrect address supplied by the customer.
User Accounts
You may be required to create an account to access certain features.
You are responsible for maintaining the confidentiality of your account credentials.
Holy Schnitzel is not liable for unauthorized access to your account resulting from your failure to secure your login information.
Intellectual Property
All content on the Holy Schnitzel website, including text, images, logos, graphics, and design, is the property of Holy Schnitzel and is protected by applicable copyright and trademark laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
Prohibited Activities
When using our website or services, you agree not to:
- Use the site for unlawful purposes
- Interfere with website security or functionality
- Submit false or misleading information
- Attempt to access restricted areas of the website
- Use automated systems to place orders or extract data
Any violation of these rules may result in termination of access to our services.
Limitation of Liability
Holy Schnitzel is not responsible for any indirect, incidental, or consequential damages arising from the use of our website, services, or products.
All services are provided on an as-is and as-available basis without warranties of any kind.
To the fullest extent permitted by law, Holy Schnitzel’s total liability shall not exceed the amount paid by the customer for the relevant order.
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy.
We collect and use personal information such as name, phone number, email address, and delivery details solely for the purpose of processing orders, communicating with customers, and improving our services.
We do not sell, trade, or rent customer information to third parties.
A2P Messaging Terms and Compliance
Holy Schnitzel uses SMS and text messaging to communicate with customers regarding orders, promotions, and updates. Our messaging practices comply with A2P 10DLC standards.
Opt-In Consent:
By providing your phone number and opting in, you consent to receive text messages from Holy Schnitzel. Consent is not required as a condition of purchase.
Types of Messages:
You may receive messages related to:
- Order confirmations
- Delivery or pickup updates
- Customer service communications
- Promotional offers (if you have opted in to marketing messages)
Message Frequency:
Message frequency may vary based on your interactions and orders.
Opt-Out Instructions:
You can opt out of SMS communications at any time by replying STOP to any message.
Help Instructions:
For assistance, reply HELP to any message or contact us at info@holyschnitzel.com.
Message and Data Rates:
Standard message and data rates may apply depending on your mobile carrier plan.
Holy Schnitzel does not share SMS opt-in information with third parties for marketing purposes.
Third-Party Services
Our website may include links to third-party platforms such as payment processors or delivery partners.
Holy Schnitzel is not responsible for the policies, practices, or content of any third-party services.
Modifications to These Terms
Holy Schnitzel reserves the right to update or modify these Terms and Conditions at any time.
Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms and Conditions are governed by the laws of the State of New York, New Jersey & Florida.
Any disputes arising from the use of our services shall be resolved in the appropriate courts located in New York.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Holy Schnitzel
Email: info@holyschnitzel.com